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Your Account, Your Data, Your Control

When you open an account with nona4d, you enter into a clear set of terms that protect both your funds and your privacy.

Account verification required before withdrawalData handled under strict retention policiesSupport in English and Indonesian languages
nona4d Your Account, Your Data, Your Control
GET IN TOUCH

Contact Us About Your Account or Data

Email Support Reach our legal and account team at [email protected].
Live Chat Open the chat widget in the bottom-right corner of your lobby.
Account Settings Navigate to Settings > Legal & Privacy inside your account.
SECURITY & DATA

How We Protect Your Account and Information

Account Security

Your login credentials are encrypted using industry-standard TLS 1.3. Withdrawals require two-factor verification via SMS or email. We monitor all account activity and flag unusual access attempts within seconds.

Data Handling

Personal data (name, address, payment details) is stored on secure servers in data centres compliant with local privacy law. We do not sell or share your data with third parties except payment processors and legal authorities where required.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can manage cookie preferences in your browser settings or request a cookie audit from our privacy team.

Data Retention

Active account data is kept for the duration of your membership. After closure, we retain transaction records and identity verification documents for 7 years as required by financial compliance regulations.

Access & Corrections

You can request a full copy of your personal data at any time via Settings > Legal & Privacy or by emailing [email protected]. We deliver the export within 10 business days in a machine-readable format.

Dispute & Deletion

If you believe your data is inaccurate, contact our compliance officer through your account or via email. Account deletion requests are processed within 30 days; some records may be retained for legal or audit purposes.

Frequently Asked About Our Legal Terms

You agree to our account terms and verify your identity using a government-issued ID and proof of address. Verification usually completes within 30 minutes. Once approved, you can deposit via DANA, OVO, GoPay or QRIS, explore the lobby, and play games. Your account is yours to control; you can adjust settings, close it, or request data access at any time.

Initial identity verification takes 30 minutes to 2 hours. Once approved, you can withdraw to your DANA, OVO, GoPay or QRIS wallet immediately. If our fraud team flags an unusual activity, we may ask for extra documents; that process adds 4–24 hours. We notify you of any hold via email and SMS.

Your personal data is stored on encrypted servers in secure data centres. While your account is active, we keep your data to process deposits, withdrawals and support requests. After you close your account, we retain transaction records and verification documents for 7 years to comply with financial regulations in supported regions.

Yes. Navigate to Settings > Legal & Privacy in your account and select Export Data to receive your information within 10 business days. If any detail is wrong, you can request a correction via the same menu or email [email protected]. Our team will verify and update your records within 5 business days.

Go to Settings > Account > Close Account. Confirm your identity and reason for closure. Any remaining balance is returned to your original payment method within 24 hours. After closure, your data is archived per our 7-year retention policy. We keep logs for compliance but do not reactivate the account without explicit consent.

Email [email protected] or use the live chat in your lobby, 08:00–22:00 WIB daily. Include your account number and a detailed description of the issue. Our compliance team investigates and responds within 48 hours. Unresolved complaints can be escalated to our legal team or, where local law permits, to an independent mediator.

Yes. Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end and verified against your registered name and bank account. Withdrawals require two-factor verification and approval from our fraud team. We monitor all transfers in real time and block suspicious activity within seconds. Your funds are held in segregated accounts separate from our operating funds.